mlx support
Privacy, Complaints & Support.
privacy policy
We are committed to protecting the privacy and confidentiality of all information entrusted to us. In accordance with the Privacy Act 1988 (Cth), we implement appropriate measures to ensure that any personal or sensitive information collected is handled, used, and disclosed solely for the purposes for which it is provided, or as otherwise required or permitted by law.
complaints policy
We are committed to managing complaints promptly, fairly, and transparently in accordance with applicable regulatory standards and industry best practice. All complaints are handled through a formal internal complaints process, with escalation to relevant insurers or external dispute resolution bodies, including AFCA, where required.
If you wish to make a complaint about us, our products & services, or involving any party whom we represent, please send details to:
The Complaints Officer, MLX Risk Partners Pty Ltd via our contact details here: hello@mlxriskpartners.com
family violence policy
We are totally committed to assisting customers who may be affected by any form of family violence.
If you are in immediate danger please call 000.
A copy of our Family Violence Policy can be found here: